Refund Policy

Effective Date: July 24, 2026

Last updated: July 28, 2026

1. General

GemuZen offers optional digital purchases through authorized application marketplaces.

All purchases are processed exclusively by the platform through which the purchase was made.

The Developer does not directly process payments, collect payment card information, or manage payment authorization.

2. Purchases

Purchases may include:

These purchases grant a limited license to use virtual content inside the Game.

They do not transfer ownership.

3. Refund Requests

All refund requests must be submitted directly to the platform where the purchase occurred.

Google Play:

https://support.google.com/googleplay/answer/2479637

Apple:

https://support.apple.com/118223

The Developer cannot independently approve, deny, or process refunds for purchases completed through Google Play Billing or Apple In-App Purchases.

4. Non-Refundable Items

Unless required by applicable law; virtual currency; consumables; digital items; bonus items; reward items; and redeemed content are generally non-refundable after delivery.

5. Platform Policies

All purchases are additionally subject to the applicable billing policies, refund rules, and consumer protection procedures of Google Play, Apple App Store, and any other authorized distribution platform. In the event of any conflict between this Refund Policy and mandatory platform requirements, the applicable platform rules and mandatory consumer protection laws shall prevail.

6. Unauthorized Purchases

Users are responsible for maintaining the security of their devices and payment accounts. GemuZen Studio is not responsible for purchases made by unauthorized persons who gained access to a User's device or account, except where required by applicable law.

7. Technical Issues

If purchased content is not delivered due to a technical issue, Users should first use the platform's "Restore Purchases" functionality (where available) or contact the Developer before requesting a refund. We will make reasonable efforts to investigate and resolve legitimate delivery issues.

8. Pricing and Taxes

Prices displayed within the Game may vary depending on the User's country, currency, applicable taxes, exchange rates, or platform pricing policies.

9. Fraud

Refund abuse; chargeback fraud; payment manipulation or purchase exploitation may result in

temporary suspension; permanent suspension or restriction of Game features.

10. Legal Rights

Nothing in this Policy limits any mandatory consumer rights available under applicable law.

11. Contact

Questions regarding this Refund Policy may be directed to:

GemuZen Studio

Website: https://gemuzen.com 

Email: info@gemuzen.com